Nearly the entire process with Cenco was great for both the repair performed this week and for the repair to our roof last year. Very professional, knowledgeable and thorough conduct from project managers during their initial estimate. Whenever I called the main office line, Robin answered and was simply fantastic. Never lose her. Pay her whatever she wants. She is the single biggest differentiator between you and your competition. The quality of the work was high as well. However, the reason I have 4-stars overall was due to a communication gap between myself and the project team scheduling our repair. After we received the repair estimate, there was no immediate communication from Cenco to schedule the work itself. I had to reach out to the project manager and then to Robin to push for work to be scheduled. If Cenco were more on top of scheduling and related communication, this would have been a 5-star experience.
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